Guide Contact us
Guide Contact us
  1. Addition
  2. General Guides & FAQ's
  3. Troubleshooting Tips

Troubleshooting Tips

Rates not showing or trouble with fulfilling? Start here.

  • Shipping rates are too expensive, or not charging enough?

  • Why aren't my rates showing? Customers are getting an error at the checkout!

  • Why are the tracking numbers wrong in Shopify?

  • How can I tell my orders have been fulfilled correctly in Shopify?

  • How can I turn on backup rates?

  • Error printing labels: Business name is too long

  • Why can't I pay for my labels through Addition?