Troubleshooting Tips
Rates not showing or trouble with fulfilling? Start here.
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Why aren't my rates showing? Customers are getting an error at the checkout!
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Shipping rates are wrong! Too expensive, or not charging enough?
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Tracking numbers are wrong in Shopify/in emails to customers
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Error Message: "labels cannot be printed because the order shipment id *number* has not been paid"
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Error Message: "Unable to pay for the order using STORED_PAYMENT"
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Error message: "Business name is too long"
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Fulfilment error: I can't save my shipment?
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Fulfilment error: I'm not sure if my shipment was lodged?