Troubleshooting Tips

Rates not showing or trouble with fulfilling? Start here.

• Why aren't my rates showing? Customers are getting an error at the checkout!

• Shipping rates are wrong! Too expensive, or not charging enough?

• Tracking numbers are wrong in Shopify/in emails to customers

• Error Message: "labels cannot be printed because the order shipment id *number* has not been paid"

• Error Message: "Unable to pay for the order using STORED_PAYMENT"

• Error message: "Business name is too long"

• Fulfilment error: I can't save my shipment?

• Fulfilment error: I'm not sure if my shipment was lodged?