Troubleshooting Tips

Rates not showing or trouble with fulfilling? Start here.

• Shipping rates are too expensive, or not charging enough?

• Why aren't my rates showing? Customers are getting an error at the checkout!

• Why are the tracking numbers wrong in Shopify?

• How can I tell my orders have been fulfilled correctly in Shopify?

• How can I turn on backup rates?

• Error printing labels: Business name is too long

• Why can't I pay for my labels through Addition?