General Guides & FAQ's
Pre-install questions
View all articles-
Do I need the 'Carrier Calculated Shipping' add-on?
-
Why use Addition for Australia Post + Shopify integration?
-
Which Shopify plan is required to use the app?
-
What carriers do you integrate with?
-
Can I use this app for shipping labels, tracking numbers and order fulfillment?
-
Does this app integrate with MyPost Business, eParcel or StarTrack accounts?
- See all 8 articles
FAQ
View all articles-
How to split packages, or print multiple labels for one order
-
Do I need to setup product weights and dimensions?
-
Does Addition integrate with other apps?
-
Can I search or filter orders by tags?
-
Can I book pick-ups in the app?
-
I am temporarily closing my store. Can I pause my subscription?
- See all 17 articles
Troubleshooting Tips
View all articles-
Shipping rates are too expensive, or not charging enough?
-
Why aren't my rates showing? Customers are getting an error at the checkout!
-
Why are the tracking numbers wrong in Shopify?
-
How can I tell my orders have been fulfilled correctly in Shopify?
-
How can I turn on backup rates?
-
Error printing labels: Business name is too long
- See all 7 articles