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View all articlesPre-install questions
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Do I need the 'Carrier Calculated Shipping' add-on?
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Why use Addition for Australia Post + Shopify integration?
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Which Shopify plan is required to use the app?
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Shipping Rates, Zones and Profiles explained
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What carriers do you integrate with?
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Does Addition integrate with other apps?
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Troubleshooting Tips
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Why aren't my rates showing? Customers are getting an error at the checkout!
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Shipping rates are wrong! Too expensive, or not charging enough?
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Tracking numbers are wrong in Shopify/in emails to customers
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Error Message: The Unit value must be at least 1
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Error Message: "Unable to pay for the order using STORED_PAYMENT"
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Error Message: "labels cannot be printed because the order shipment id *number* has not been paid"
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