General Guides & FAQ's

Pre-install questions

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• What carriers do you integrate with?

• Does Addition integrate with other apps?

• Do I need the 'Carrier Calculated Shipping' add-on?

• Why use Addition for Australia Post + Shopify integration?

• Which Shopify plan is required to use the app?

• Can I use this app for shipping labels, tracking numbers and order fulfillment?

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FAQ

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• Can I search or filter orders by tags?

• What happens if Australia Post changes their rates/pricing? Do I need to do anything?

• Do I need to setup product weights and dimensions?

• Some of my items don't ship with Australia Post, can I disable the app for those items?

• I'm changing my store's theme? What do I need to do with Addition?

• Can I offer a free pickup or warehouse collection option?

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Troubleshooting Tips

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• Error printing labels: Business name is too long

• Why can't I pay for my labels through Addition?

• Why aren't my rates showing or calculating correctly?

• How can I turn on backup rates?

• Edit the ‘No rates for cart or destination’ notice at checkout

Tax

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• Apply sales tax to your shipping zones in Shopify