Sending MyPost Business orders on the Basic Plan

After you've linked your MyPost Business account with Addition, you're good to go for label printing and automatic order fulfillment in Shopify. That even includes sending your customers their tracking info without lifting a finger.

If you're on the Basic Plan, you can either go through the steps below or kick back and watch our fulfillment demo videos.

Exclusive to our Pro and Pro Plus users, take a look at the special demo Bulk fulfillment.

Option 1 - Fulfilling a single order

  1. From the Addition dashboard navigate to the Orders screen
    • Here, you can review the list of orders and their statuses in real-time.
    • Unfulfilled or Partially fulfilled orders are highlighted in orange (if you see Fulfilled orders on this screen, it means they have not yet been archived in Shopify).
    • Valid addresses are marked with a green tick. You can correct any address issues by clicking on the address and hitting the edit button
  2. Click "Ship"on the right of the screen.
  3. Select the account (if you have multiple accounts, these will appear in the drop down options)
  4. Select package you want to send the order in and if applicable, fix any error messages that appear on the screen
  5. Scroll down to select the desired delivery service (e.g. Express, Parcel Post).
  6. Save and Create the shipment.
  7. Select 'Manifest Shipment' to pay for the label
  8. Select 'Print Label', the shipping label PDF will download to your browser
  9. Click 'Fulfill Order' when ready.
    • Addition will update the Shopify order status and send automated tracking emails (from Shopify and AustraliaPost) to the customer.

Option 2 - Fulfilling multiple orders with fulfillment groups

*Note: a 'fulfilment group' is a group of orders which you are able to fulfil in one go

  1. From the Addition dashboard navigate to the Orders screen
    • You will see a list of all orders and their order status. This is a real-time reflection of orders received by your Shopify store
    • By default, the app shows Unfulfilled or Partially fulfilled orders highlighted in orange, (if you see Fulfilled orders on this screen, it means they have not yet been archived in Shopify).
    • Valid addresses will have a green tick next to them, to correct an invalid address, click on the address and edit the mismatched postcode or suburb spelling etc
  2. Select all the orders you want to fulfill and click Create new fulfilment groupStep_1.png
  3. Choose the MyPost Business account you would like to use, then give the fulfilment a title and click Save & view group.
  4. From within the order group you are working on, click Create Shipments.
  • The first order in your fulfilment group will open.  On each order in the fulfilment group you can:
    • Fill in the shipment details for the order
    • Make changes to the postage service (Parcel Post, to Express Post for example)
    • Fill in details about insurance and if a signature is required
    • Change the package if needed

 *To automate any of these steps and set up 'default' settings you will need to upgrade to the Pro, or Pro Plus plan

  • Click Save and move onto the next order at top right of the screen. 
  • Once you have worked through all the orders in the fulfilment group - navigate back to the fulfilment group page by clicking the back arrow in the top left corner of the screen.

Next: Pay & Print Labels

  • From within the fulfillment group you are working on, click Order Manifests.
  • You'll be taken to the list of un-manifested (unpaid) shipments. Click Select all.
  • Click Create Lodgement.
    • (Optional) Give the new lodgement a name and click Save
  • Then navigate back to the fulfillment group by clicking the link in the top left corner of the screen.

NOTE: If you can't move past the 'Create Lodgement' screen, it's likely you have a credit card error. This could be caused by insufficient funds, or an out of date credit/debit card linked to your MyPost Business account. If you need to update your card details follow our guide: Update your MyPost Business payment details.

  • The next step is to print shipping labels, click Shipping Labels.
  • You'll be taken to the list of shipments you just created. Click Select all to select all of the shipments. Alternatively, individually select the shipments you'd like to print labels for.
  • Click Create Labels.
  • (Optional) Give your labels a title and click Save.
    • The labels you just created will show as a PDF file, where you download to save and/or print them.

Final Step: Fulfil orders

Once you have created your labels and shipments are ready to send, you should mark your orders as 'fulfilled' in Addition (the Addition app will also update the order status in Shopify).

  • If it's not already open, navigate to the fulfillment group you were working on
  • Next to 'Fulfill orders in Shopify' click Fulfill Orders.
  • Here is a list of orders making up the fulfillment group.
  • Select all orders, or individually if you need to fulfil orders at different times, click Fulfill Items.
  • You will see a 'Congratulations!' page. Your products will now be fulfilled in Shopify and your customers will be notified with tracking details.