A summary of the announcement from Australia Post

Further update: WA Emergency Surcharges from Australia Post

The following changes were made effective from 7 December 2022

  • The WA Emergency Service levy no longer applies in the following circumstances:
  • Merchants when sending items from Western Australia to any State or Territory; and
    Merchants when sending items from Victoria, Tasmania, South Australia and Northern Territory to Western Australia.

For our customers based in New South Wales, the Australian Capital Territory and Queensland

  • Sending items from New South Wales, the Australian Capital Territory and Queensland into Western Australia there is no change. The WA Emergency Service remains in place, and unchanged, due to the ongoing disruptions.
  • Please note: Australia Post has not updated its API that we at Addition use to calculate rates. This means the 40% (ex GST) levy will not be reflected at the checkout for your customers.
  • If you want to offset this levy by passing it on to your customers, we have built a new feature within the Settings page of Addition, which allows you to add a percentage ‘Surcharge’ to the shipping calculations.

 

The initial announcement summary (Tuesday, 29 November)

  • Acceptance and delivery of Parcel Post (eParcel) and StarTrack Road Express consignments to and from WA are unfortunately suspended and cannot be offered in the short term.
  • A replacement “WA Emergency Service” option has been introduced and includes an additional temporary levy cost of 40% (ex GST) of the freight charges currently set out in your agreement.  The levy only applies to eParcel Parcel Post and StarTrack Road Express services.
  • The WA Emergency Service fee is temporary and will apply to all articles lodged for interstate delivery into, or from, Western Australia.
  • The WA Emergency Service came into effect for any parcels lodged and/or manifested from Monday, 28 November 2022. The fee will appear on your invoice in the next billing period.
  • Express Post and StarTrack premium services remain unaffected and unchanged.

MyPost Business Customers

The WA Emergency Service levy will not be applicable to MyPost Business customers.

What does this mean for you?

  • AustraliaPost has not updated its API that we at Addition use to calculate rates. This means the 40% (ex GST) levy will not be reflected at the checkout for your customers.
  • Australia Post will be invoicing the levy in your next billing cycle. 
  • In case you want to increase shipping costs to offset this levy, we have built an option in the settings of Addition, to add a percentage surcharge to the shipping calculations. See our guide for steps on how to manage this within our app.
  • Alternatively, you may choose to disable eParcel Parcel Post and StarTrack Road Express services for shipments into, and out of Western Australia until the levy is removed. 

In case you have any further questions we recommend reaching out to your Australia Post account manager.