Delete or edit a Shipment

How to delete a shipment

Order manifest step has not been completed

• Open the fulfilment group containing the shipment.
• Select the order from the list.
• Scroll down to the shipment
• Click Actions on the right of the shipment.
• Click Delete on the right hand side of the shipment.

Order manifest step has been completed

If you have already manifested a shipment, you can't delete it yourself - you need to get in touch with Australia Post.

• MyPost/eParcel: Login to your AusPost account and reach out to their support team.  Here is a demo on how to request a refund directly in the MyPost Business portal.
• StarTrack: Email the support team at connote.deletion@startrack.com.au and provide them with your account number and the connote number to be deleted.  

How to edit a shipment

This is a feature we're working on, for now you'll need to delete your shipment and restart the 'Create shipment' step, with the new details.