My rates aren't calculating accurately

If you feel the app is not calculating rates accurately, try these things first:

• Check that you have deleted Shopify's default rates. See Delete Shopify's default rates.

• It's important all of your items have weights, Check all of your items have weights.

• Check your products are in the correct Shipping profiles.

• Check your products are set to Physical products, not service or digital products.

• Compare the rates you are seeing with Australia Post's current rates on their website.

If none of the above have worked we recommend you contact our support team.