My rates aren't calculating accurately
If you feel the app is not calculating rates accurately, try these things first:
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Check that you have deleted Shopify's default rates. See Delete Shopify's default rates.
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It's important all of your items have weights, Check all of your items have weights.
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Check your products are in the correct Shipping profiles.
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Check your products are set to Physical products, not service or digital products.
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Compare the rates you are seeing with Australia Post's current rates on their website.
If none of the above have worked we recommend you contact our support team.