Error: “No network found for your selection from AU to (Country code) for product_id (XYZ)”

What this means

This error occurs when Australia Post has temporarily suspended a particular international service to the destination country.

For example:

“No network found for your selection from AU to US for product_id PTI8”

In this case, PTI8 refers to International Standard / Pack & Track service, which has been suspended for the United States.

When this happens, labels cannot be created for that service type because it is not currently available in Australia Post’s network.

How to resolve

Select an alternative service that remains active for the destination country.
- For example, if PTI8 (International Standard) is suspended, choose PTI7 (International Standard with Signature) instead.
Reattempt label creation using the new service option.
Optional: Confirm with your Australia Post account manager whether the suspension is temporary or ongoing.

Why this happens

Australia Post occasionally suspends or restricts services to certain countries due to:

Changes in international carrier networks
Border closures or customs disruptions
Global events impacting mail transport or delivery routes

As a third-party app, Addition only receives the error message

“No network found for your selection from AU to (Country code) for product_id (XYZ)”

and does not receive details on the reason or duration of the suspension.

Need more help?

For ParcelSend/eParcel:

If the issue persists after switching to an alternative service, or you’re unsure which service code to use, reach out to your Australia Post account manager for clarification on active services to that destination.

For MyPost Business:

International services, you can reference https://auspost.com.au/sending/delivery-speeds-and-coverage/international-delivery-times