Error message: HTTP request returned status code 404: {"errors":"Location not found."}

If you see the error message:

HTTP request returned status code 404: {"errors":"Location not found."}

this usually points to an issue with your “Send from” address. It means that either:

• No default shipping address has been set, or
• The address saved in your Locations settings is invalid.

How to fix the error

Follow these steps inside the Addition dashboard:

1. Go to Settings in the left-hand menu.
2. Select Locations.

3. Click Resync Locations to refresh your address list.

   Check your Address field(s). Update any incomplete or invalid details until the system accepts them.

   • If the address is valid, the red error will disappear.
4. Make sure to Set as Default your main shipping location.

Important notes

• You must enter an address for Addition to work.

  If you have privacy concerns, you can use either:

  • A PO Box number, or
  • A street description (instead of a full residential address).
• Without a default shipping address, Addition cannot create shipments, and you’ll continue to see this error.

Next steps

Once you’ve updated your locations:

• Retry your shipment.
• If the error persists, double-check that your default location is correctly set and fully populated.

If you’ve followed these steps and the error is still appearing, contact support with your store URL and a screenshot of your Locations page.