Delete a Shipment

Order manifest step has not been completed

• Open the fulfilment group containing the shipment.
• Select the order from the list.
• Scroll down to the shipment
• Click Actions on the right of the shipment.
• Click Delete on the right hand side of the shipment.

Order manifest step completed or labels have been paid for

If you have already manifested a shipment, you can't delete it yourself - you need to get in touch with Australia Post.

• MyPost/eParcel: Login to your AusPost account and reach out to their support team.  Here is a demo on how to request a refund directly in the MyPost Business portal.
• StarTrack: Email the support team at connote.deletion@startrack.com.au and provide them with your account number and the connote number to be deleted.