Sending StarTrack orders on the Basic Plan

Once you have connected your StarTrack account to Addition you can create fulfilment groups and print labels for your shipments or, ship individual orders directly from the Orders screen. 

Option 1 - Fulfilling a single order

1. From the Addition dashboard navigate to the Orders screen
   • You will see a list of all orders and their order status. This is a real-time reflection of orders received by your Shopify store
   • By default, the app shows Unfulfilled or Partially fulfilled orders highlighted in orange (if you see Fulfilled orders on this screen, it means they have not yet been archived in Shopify).
   • Valid addresses will have a green tick next to them, to correct an invalid address, click on the address and edit the mismatched postcode or suburb spelling etc
2. Select the "Ship"button on the right side of the screen
3. Select your StarTrack account (if you have multiple accounts, these will appear in the drop down options)
4. Select package you want to send the order in and if applicable, fix any error messages that appear on the screen
5. Scroll down to select the Delivery service e.g. send by Express, Parcel Post etc
6. Save and Create Shipment
7. Select 'Manifest Shipment' to pay for the label
8. Select 'Print Label', the shipping label PDF will download to your browser
9. When you are ready, click 'Fulfill Order'
   • Addition will update the Shopify order status as well as send the automated tracking emails (from Shopify and AustraliaPost) to the end customer

Option 2 - Fulfilling multiple orders with fulfillment groups

*Note: a 'fulfilment group' is a group of orders which you are able to fulfil in one go

1. From the Addition dashboard navigate to the Orders screen
   • You will see a list of all orders and their order status. This is a real-time reflection of orders received by your Shopify store
   • By default, the app shows Unfulfilled or Partially fulfilled orders highlighted in orange, (if you see Fulfilled orders on this screen, it means they have not yet been archived in Shopify).
   • Valid addresses will have a green tick next to them, to correct an invalid address, click on the address and edit the mismatched postcode or suburb spelling etc
2. Select all the orders you want to fulfill and click Create new fulfilment group
3. Choose the StarTrack account you would like to use, then give the fulfilment a title and click Save & view group.
4. From within the order group you are working on, click Create Shipments.
   

• The first order in your fulfilment group will open.  On each order in the fulfilment group you can:
  • Fill in the shipment details for the order
  • Make changes to the postage service (Fixed Price Premium, to Express, Premium etc.)
  • If applicable, fill in insurance details and if a signature is required
  • Change the package

*To automate any of these steps and set up 'default' settings you will need to upgrade to the Pro, or Pro Plus plan

• Click Save and move onto the Next order at top right of the screen. 
• Once you reach the last order in the group, the Next order button will update to View Labels instead

Next: View Labels/Shipping Labels

• You'll be taken to the list of shipments you just created. Click Select all to select all of the shipments. Alternatively, individually select the shipments you'd like to print labels for.
• Click Create Labels.
• (Optional) Give your labels a title and click Save.
  • The labels you just created will show as a PDF file, where you download to save and print them.

Next: Generate the order manifest

• Select Go to Manifests 
• Again, you will see your list of shipments. Select all of the shipments or alternatively, individually select the shipments you'd like to generate the order manifest for.
• Click Manifest Shipments
  • (Optional) Give your order manifest a title and click Save.
• The manifest you just created will show as a PDF file, you can click download to access the file and print.

Final Step: Fulfil orders

Once you have created your labels and shipments are ready to send, you should mark your orders as 'fulfilled' in Addition (the Addition app will also update the order status in Shopify).

• If it's not already open, navigate to the fulfillment group you were working on
• Next to 'Fulfill orders in Shopify' click Fulfill Orders.
• Here is a list of orders making up the fulfillment group.
• Select all orders, or individually if you need to fulfil orders at different times, click Fulfill Items.
• You will see a 'Congratulations!' page. Your products will now be fulfilled in Shopify and your customers will be notified with tracking details.

Congratulations, you have completed the StarTrack fulfillment process!